When I use a product or find a service I truly like I not only use that service regularly but I willingly promote it too. One example is a restaurant I like to visit with my wife when I can afford to splurge a little on a dinner. EVERY time I have visited this restaurant I have always received outstanding service and food. I have never had to send my food back because it wasn’t prepared properly. I have never had poor service from a hostess, waiter or waitress at this location. Even when the place is hopping I never feel like I’m being rushed to eat and get out so the next family can be seated. Because of this service I don’t mind suggesting the restaurant as a place to go for a casual night out. This is the same way I felt about Checkpoint Systems when I was a Loss Prevention Manager. I always had great service from anyone I met from the company and because of that I experience I like to share my observations about the company and their products.
Checkpoint Systems was the company contracted by the retailer I worked for to provide our merchandise protection strategy. Starting with the electronic article surveillance (EAS) pedestals at the front doors, to the Checkpoint Tags we applied to merchandise, especially in the electronics department, this company impressed me with not just the technology but also the service provided by their technicians. I was part of the store opening for this retailer and was involved with the installation of the security systems, including CCTV and the Checkpoint Security System and being new as a Loss Prevention Manager, had a lot of questions. The Checkpoint technicians were busy with their work but allowed me to tag behind them and explained what they were doing and how the system operated. As you can imagine not all of the vendors were anxious to have a shadow and especially a rookie still learning his job. Hey, I was anxious to do a good job so I didn’t see a problem with my million and one questions. Through the whole process the Checkpoint techs really stick in my mind, even today, some 22 years later.
The guys from Checkpoint Systems took time to explain how the EAS towers worked, how they could pick up the radio frequency waves emitted by Checkpoint Tags and how various things could give false alarms. They warned me about issues with foil gift wrap at Christmas, extension cords and vacuum cleaners and how they could potentially set off the pedestals. At that time I had no clue that there could be interference from products. I had worked with some EAS in my prior job as a Loss Prevention Associate but this had never been explained to me. All of this went into my notes so I could follow up on it later. I should note here that since those days, many improvements have been made in Checkpoint Security System pedestals reducing the chances of merchandise-caused alarms and ghost alarms. They even make towers now that can detect when foil lined booster bags are brought into a store as well as detection devices that can pick up EAS jammers.
After the installation was complete these professionals didn’t just leave. They spent time training me on how to test the deactivation pads at the cash stands and how to complete daily tests of the EAS towers. They left spare deactivation units and pads and showed me how to change them out in case of a failure until a technician could come to the store to repair and replace a faulty unit. The techs also spent time with our front end supervisors and me discussing the proper methods for responding to alarms and logging them on a log sheet. This information was used so we could retrain cashiers when necessary and identify possible equipment problems. They also took time to show my L.P. team and me the best methods for placing Checkpoint Tags on merchandise, I had no idea placement could make such a difference!
As a result of the EAS equipment that was installed, the training of our staff and the follow-up equipment inspections and quick responses to service calls, I saw the impact a Checkpoint Security System could have on shortage results. We made numerous recoveries of unpaid merchandise and the deterrence value to prevent shoplifting was measured by the fact that over my nearly 13 years as the L.P. Manager for this store, we only had 2 years that had over 1% merchandise shrinkage. I can only say, if you are in need of reducing shortage, Checkpoint is the solution you are looking for.
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